Managed IT Services
Your entire IT department, on a flat fee.
24/7 monitoring, unlimited helpdesk, patch management, strategic advisory, for one predictable monthly cost. Onboarding in under three weeks.
What’s included
Six pillars of every managed-IT engagement
We don’t do menu-pricing for the basics. Everything below is included at every tier, only depth and SLAs change.
24/7 monitoring
Infrastructure, endpoints, network, and cloud workloads monitored continuously with automated escalation.
Unlimited helpdesk
Phone, email, chat, and remote support, staffed by certified engineers in your time zone, no offshore queues.
Patch management
Operating systems, applications, firmware, and dependencies kept current with tested, scheduled rollouts.
Monthly reporting
Plain-English reports on tickets, uptime, security posture, and recommended improvements, every month.
Dedicated account manager
One named person who knows your business, runs your QBRs, and answers your strategic IT questions.
Vendor management
Licence tracking, renewal management, and vendor escalations, so you stop being the middleman.
Response SLAs
Written commitments, not aspirations.
Miss the SLA, get the credit. Every ticket category has a guaranteed response time and a documented escalation path.
Critical
System-down / business-stopping. 24/7 response.
High
Major impact to multiple users.
Normal
Single-user or minor impact.
Low
Cosmetic or convenience requests.
Managed IT FAQ
Questions every IT director asks.
If yours isn’t here, write to us and we’ll add it, and answer you directly.
Most clients are fully onboarded in 14–21 days. Day-one production support starts during the second week.
Yes, Intune/Jamf-based MDM, conditional access, and zero-trust access policies are part of the standard build.
Just over 94% over the last five years. Most departures are acquisitions or business closures.
Yes, ‘co-managed IT’ is roughly 30% of our book. We slot in alongside your team without ego.
Yes, included in all tiers. Standard maintenance windows are Saturdays 10pm–2am local.