24/7 · 15-min SLA · US-based

Help Desk Support

Tier 1–3 helpdesk for your end users — answered by senior US-based engineers, not offshore Tier-0 readers. 15-minute response, 24/7 coverage, full ticket transparency.

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Scope

What's included

  • Phone, email, chat, and ticket portal channels
  • Tier 1: account, password, basic application support
  • Tier 2: email, network, hardware, mobile device support
  • Tier 3: server, AD, infrastructure escalations
  • 15-minute response SLA on critical issues
  • 24/7 coverage including weekends and holidays
  • On-site dispatch network for hardware issues
  • Self-service knowledge base for common requests
  • Monthly ticket reports with trend analysis

Why us

What sets us apart

US-based engineers

Every call answered by an engineer who can solve, not just escalate.

Real SLAs

15-min critical, 1hr high, 4hr normal. Public dashboard, credits if we miss.

Multi-channel

Phone, chat, email, portal — same engineers, same SLAs.

Trend visibility

Monthly reports show top ticket categories — fix root causes, not symptoms.

FAQ

Common questions

Yes — we publish a dedicated phone number for your team. Average wait time under 2 minutes.

Absolutely — we co-manage with internal teams every day. We typically take Tier 1–2 noise so your senior staff can focus on projects.

Ready to get started?

Tell us a bit about your environment and we’ll send a tailored proposal.

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